According to Romanian legislation (OUG 34/2014), customers have the right to return products purchased online within 14 days of receipt.
How to Initiate a Return
To initiate a return, send an email to gsjoyfulcrafts@gmail.com with the following information:
- Full name
- Order number
- Product(s) you wish to return
- Reason for return
Return Conditions
- Product must be returned in original packaging, unused and without signs of wear
- Return shipping cost is borne by the customer
- The amount paid will be refunded within 14 days of receiving the return
- Refund will be made to the same account from which the initial payment was made
Exceptions - Products That Cannot Be Returned
Returns are not accepted for:
- Personalized or made-to-order products
- Used or damaged products
- Products without original packaging or with labels removed
Refund Process
- Send return request to gsjoyfulcrafts@gmail.com
- You will receive confirmation and return instructions within 24 hours
- Return the product according to the instructions received
- After receiving and verifying the product, you will be notified
- Refund will be processed within 14 calendar days
Your Rights Under European Legislation
According to EU Directive 2011/83/EU on consumer rights and OUG 34/2014 (Romanian legislation), you have the following rights:
- Right to withdraw from the contract within 14 days without providing justification
- Right to full refund of the amount paid (including initial delivery cost)
- Right to clear information about the return process
- Protection against abusive clauses in contracts
Contact
For additional questions about the return policy, you can contact us at: